Refund Policy

Last updated: December 1, 2025

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1. Merchandise Refunds

Some of our merchandise may be fulfilled and shipped by third-party vendors. Because of this:

• Refunds, exchanges, and returns are handled directly by the fulfillment provider.

• Each provider may have its own rules regarding damaged items, sizing issues, or incorrect orders.

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If you received a damaged or incorrect item, please contact the merch provider using the instructions in your order confirmation email.

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If you need help locating the provider, you can contact us and we will assist you.

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2. Non-Returnable Items

The following cannot be returned or refunded:

• Digital products (if any)

• Custom-made or printed-on-demand items, unless they arrive damaged

• Items that have been worn or used

• Items without proof of purchase
   

3. Donations and Support Payments

All donations made through the “Support Us” section are non-refundable, as they go directly toward band-related expenses, performances, and activities.

Please double-check the amount before submitting a donation.

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4. Incorrect or Damaged Merchandise

If your item arrives:

• damaged

• misprinted

• missing

• incorrect
   

Contact the merch provider within the time period listed in your confirmation email.
Most providers require notification within 7–30 days of delivery.

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5. Need Help?

If you’re unsure where to go for a refund or need assistance locating order information, contact us:

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Email: zeroturburbulenceband@gmail.com
We’ll help guide you to the right place.